Choice Annual Report 2025 flipbook - Flipbook - Page 17
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Choice Services has continued to grow
as a maintenance and repairs provider,
maintaining 10,000 homes across Northern
Ireland and Ireland.
In 2024/25 Choice Services maintained
customer satisfaction levels at 96.2% which
is indicative of the staff commitment.
Choice Services further supported the group
in the delivery of replacement Doors and
Windows in 106 homes in Killaire Wood
to a value of £2m with extremely positive
feedback from tenants.
In 2024/25 Choice Services delivered:
30,000
796
Response
Repairs
Change of
Tenancies
308
1626
Adaptations
Electrical Health
and Safety
Inspections
Comhar - Over the past year the Comhar
consortium (TINC NV, WSP, Choice Services,
Oaklee Housing and Choice Housing)
continued to support residents in ROI with
housing and maintenance services whilst
promoting community engagement through
our interactions across 550 homes.
Community Development & Engagement
initiatives delivered over the period across
all schemes were positive, with many events
taking place bringing residents together and
helping build stronger communities.
This work was acknowledged at Ayrfield and
Eustance Demesne who were shortlisted for
the ‘Excellence in housing innovation’ award at
the Chartered Institute of Housing All Ireland
Housing Awards in 2025.
100%
statutory compliance
achieved across all
4 housing estates
and 2 multi storey
apartment blocks
5,000
Planned and
Response Repair
tasks delivered
