Choice Annual Report 2025 flipbook - Flipbook - Page 7
7
Supporting Tenants and Communities
Customer Enquiries
• 92,120 phone calls answered
• 38,905 emails responded to
• 73% calls resolved on first contact
• 87% call satisfaction rating
• 94% call advisor call quality
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Financial Inclusion
£9m financial support
gained for tenants
1,326 households reached
with Tenant Support Fund
110 starter packs provided
to new tenants
Customer Service
• 35 Stage 1 complaints responded to
• 2 Stage 2 complaints responded to
• 84% overall satisfaction with the service
provided by Choice
Community Investment
• £1,067,929 spent on 6 initiatives
generating
• £9,162,818 additional social value
• £79,979,010 gross value added to
the Northern Ireland economy
• 1,383 estimated jobs sustained
throughout the supply chain
Rooms
Six
bedrooms
£59
Bedsit
£152
£93
One
bedroom
Five
bedrooms
£139
Average Weekly
Rent
2024/25
£107.00
£98
Two
bedrooms
£108
Four
bedrooms
£129
Three
bedrooms
£121
